The Gearbox Podcast

Lalo Castro and Jimmy discuss their experiences running a business and even firing customers. They reflect on the difficulties of starting out and attracting clients and the challenges that come with transitioning from the previous owner's habits to their own.

Topics Discussed:

00:03:30 Selective clientele brings success.
00:06:49 Standard operating procedures are crucial.
00:11:02 Diagnosing car issues can be complex.
00:17:29 Importance of good communication.
00:20:37 Reviews create fear of mistakes.
00:25:03 Customers can be challenging.
00:30:06 Start diagnosing leaks from top.
00:34:30 Dealing with difficult customers professionally.
00:39:02 Be cautious with oil leaks.
00:44:30 Consider a retainer for diagnostics.
00:48:28 Negotiating car repairs can be exhausting.
00:56:11 Difficult customers should be avoided.
00:58:37 Customer satisfaction improves with experience.
01:02:27 Building a good culture matters.
01:07:20 Customer relationships are important.
01:16:50 Offer honest inspections for revenue.
01:24:39 Higher prices for quality services.
01:26:32 Implementing a parts matrix improves profits.

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