All Episodes
Displaying 1 - 30 of 61 in total
The Power of Mentorship and Coaching in Business with David Boyd and Parker Branch
In this episode, Jimmy chats with David Boyd and Parker Branch. Parker emphasizes the importance of aligning values when seeking advice or mentorship, ensuring that gu...
Things Are Changing in Automotive Marketing! Brian Walker Gives Advice
Brian Walker is the Owner and CEO of Shop Marketing Pros. In this episode, he and Jimmy Purdy discuss the challenges and strategies of customer interactions and market...
When "The Customer is Always Right" Doesn’t Apply with Steph "That Tool Girl"
In this episode, Jimmy Purdy and Steph, known as "that Tool Girl," delve into the polarization within the automotive industry, challenging the notion that "the custome...
Innovations, Networking, and Industry Insights with Jeff Compton
In this episode, Jimmy Purdy is joined by Jeff Compton, a frequent attendee of the SEMA convention. Jeff shares his enthusiasm for walking extensively at the event, ev...
Preventing Small Issues from Escalating through Effective Communication in Auto Repair
In this episode, Jimmy Purdy is joined by Andrew Clement from "Rogue Wrenching" and the "Changing the Industry" podcast group. Andrew emphasizes the importance of clea...
Chris Jones on Culture, Communication, and Continuous Improvement
Jimmy Purdy is joined by Chris Jones, Group Editorial Director at Endeavor Business Media. Chris delves into the significance of team coordination and mutual accountab...
The Highs and Lows of Running a One-Man Auto Repair Shop with Dailey Kelley
Jimmy Purdy is joined by Dailey Kelley, an experienced technician and shop owner from Bardstown, Kentucky. Dailey shares his insights on transitioning from dealership ...
The Key to Happy Customers and Good Reviews with David Marks, Part 2
In this part 2 episode, Jimmy Purdy and David Marks discuss the critical role of effective communication in auto repair services. David highlights how understanding cu...
Best Mechanics, Misdiagnoses, and Employee Management with David Marks, Part 1
Jimmy Purdy is joined by David Marks, owner of a full-service auto repair and used car dealership. David emphasizes the importance of having the diagnosing mechanic pe...
Human Connection and Honest Marketing Strategies with Ashley Kaul
In this episode, Jimmy Purdy welcomes Ashley Kaul to discuss several crucial aspects of business and customer service. Ashley emphasizes the vital role of honesty and ...
Why Quality Tools and DVIs Matter in Auto Repair with Ryan Stratemann
In this episode, Jimmy Purdy is joined by Ryan Stratemann to delve into the intricacies of automotive repair and business management. Ryan shares his journey from a on...
4-Day Work-Weeks, Labor Rates, and Parts Pricing in the Auto Repair Industry with Chris Cotton
In this episode, Jimmy Purdy is joined by Chris Cotton, a recognized expert in auto shop coaching. Chris talks about the intricacies of automotive parts pricing, revea...
Building Trust Through Community Service with John Eppstein
Jimmy Purdy talks with John Eppstein, a seasoned automotive business owner. John discusses the importance of promoting community service to build trust and attract sup...
From Fungi to DVI: Communication Techniques in Nature and Workplaces
Today on The Gearbox Podcast, Jimmy Purdy and Greg Buckley kick things off differently than normal; they talk about the underground world of tree and fungi communicati...
Does Social Media Really Help Auto Repair Shops? Travis May and Jimmy discuss
In this episode, Jimmy Purdy and Travis May highlight social media's growing importance for attracting customers and increasing business visibility. They discuss the b...
Job Satisfaction, Work Challenges, and Marketing Insights with Greg Rainville
In this episode, Jimmy Purdy and Greg Rainville emphasize the need for job satisfaction and a role change if not respected at work. Greg shares his experiences on the ...
Mastering Customer Communication in Auto Repair with David Boyd
In this episode, Jimmy Purdy sits down with David Boyd to cover effective communication in the automotive industry. David emphasizes the importance of consistent and g...
Navigating Hiring Challenges in the Automotive Industry with Jay from Teamtailor
In this episode, Jimmy Purdy is joined by Jay from Teamtailor, who delves into the challenges of hiring technicians in the automotive industry. Jay shares his insights...
Understanding Vehicle Diagnostics, Burnout, and Repair Anxiety with Eric Merchant
In this episode, Jimmy Purdy and Eric Merchant discuss the critical need for taking breaks and sabbaticals to avoid burnout, emphasizing the clarity it brought to his ...
Managing Time, Costs, and Quality in the Automotive Industry with Nick Valentine and Travis Smith
In this episode, Jimmy Purdy is joined by guests Nick Valentine and Travis Smith. Nick and Travis discuss the joy and challenges of using and potentially breaking thei...
Balancing Pricing and Customer Experience in Auto Repair with Steven Fafel
In this episode, Jimmy Purdy is joined by Steven Fafel, and they discuss the complexities of modern marketing. Steven emphasizes the critical role of online scheduling...
Social Media Management and Mental Health in the Auto Industry with Parker Branch
Is social media important in the automotive industry? In this episode, Jimmy Purdy and Parker Branch, share insights on maintaining a positive shop culture amid employ...
Overcoming the Doubters and Building Dreams with Josh Flat
In this episode, Jimmy Purdy is joined by Josh Flat, owner of Flat Out Automotive in Sally County, West Jordan, Utah. Josh talks about the motivation he receives from ...
Gilbert Khoshaba's Path to Owning Four Auto Shops by Age 45
In this episode, Jimmy Purdy and guest Gilbert Khoshaba discuss how attending ASD transformed his customer interactions and business growth. He shares the challenges o...
How to Build Customer Trust in the Auto Repair Industry with Jessa Boyd and Tilly Corser
In this episode, Jimmy Purdy welcomes Jessa Boyd and Tilly Corser from George's Friendly Auto Service in Lincoln, CA. Jessa shares her experience of classes not aligni...
Effective Marketing and Customer Care in the Automotive Repair Industry with Dave Krukowski
In this episode, Jimmy Purdy and Dave Krukowski discuss ways to navigate the complexities of marketing and customer retention in the automotive industry. Dave talks ab...
Lessons on Leadership and Efficiency in Auto Repair Shops with Scott Pelava
In this episode, Jimmy Purdy welcomes Scott Pelava, a seasoned shop owner and community figure, on The Gearbox podcast. The conversation dives deep into the real chall...
Repair Shop Growth in the Age of Electric Vehicles and Advanced Diagnostics with Dan Thieken
In this episode, Jimmy Purdy and Dan Thieken discuss the complexities of managing and growing an automotive repair shop. Dan shares his experiences and challenges with...
Managing Customer Expectations in Auto Repairs with Jeff Compton, Part 2
In this episode of The Gearbox Podcast, Jimmy Purdy explores the intricacies of running an auto repair shop with veteran mechanic Jeff Compton. Jeff underlines the imp...
The Ripple Effect of Leadership in Auto Repair with Jeff Compton from The Jaded Mechanic Podcast, Part 1
In this installment of The Gearbox Podcast, host Jimmy Purdy welcomes Jeff Compton to dive into the intrinsic challenges and dynamics of automotive business leadership...