The Gearbox Podcast

Swell AI Transcript: Gearbox Episode 11 - Lalo Paso Auto Repair 3.mp3
00:00 Jimmy Purdy My name is Jimmy Purdy, shop owner, master tech, transmission builder, and the host of the Gearbox Podcast. Here I talk with new and seasoned shop owners, as well as industry professionals about day-to-day operations within their own shops, and all the failures and successes that come along the way. From what grinds your gears to having to shift gears in the automotive industry, this is the Gearbox Podcast. Back to the Gearbox, how does it feel to be back again? Man, third time to charm? I won't say it third time. I got it before you could say it. I saw it coming out of your face.

00:44 Jimmy Purdy So that means I must be doing something good, huh? Yeah, it's nothing. I mean, you show up, that's all that's important. You're a day late, but that's okay.

00:48 Lalo Castro You know, I'm proud of it. I'm proud of it. I'm proud of it.

00:51 Jimmy Purdy I'm proud of it. I'm proud of it. I'm proud of it. I'm proud of it.

00:55 Lalo Castro I'm proud of it. I'm proud of it. I'm proud of it. I'm proud of it. I'm proud of it. I feel like we talked last week about Monday, but that's okay. I'm not even going to cry over spilt milk. You know what? I agree to disagree. Okay.

01:11 Jimmy Purdy I'll leave it at that. You know, that's a big one in the industry though, isn't it? Everybody agrees to disagree. Yeah. Is there a right way to skin a cat? There's so many ways to skin a cat. What's the right way? Hey, we got to talk about that Ford. What's up with that F-150? Well, believe it or not, believe it or not, I think we might've found the issue. You found it. So this is the one with the injectors, right? Or the PCM. Remember we talked about it last time. Right. Right. So this is the headache one you did. What did we do? We did, you did all the coils, you did all the injectors or something like that?

01:51 Lalo Castro Well, I mean, it's got a coil pack. So we did the coil pack, everything in the ignition system. Modular V6 4.2 garbage Ford. Yes. So we did all the ignition system and no results. And finally we did the swap-a-roo on the injectors. Oh, dang. Sounds good. Sorry, it didn't mean to distract you. This is the only way I can get you here. So we did the swap-a-roo on the injectors and lo and behold, the…

02:25 Jimmy Purdy Man, getting goosebumps. You like this stuff, huh? Good stuff. Back at it again. That helps a little bit. You're so high-strung, you know. I can hear it in your voice.

02:42 Lalo Castro I know. I need to calm down. So we did that and lo and behold, the misfires moved with the injectors. I was like, okay, those injectors. So we did the injectors and still the same issue. Well, that's when you took over and I don't know what you did to it. You made it worse. Now, we're going to take that back a minute here. That's what I get for trying to help. That's what always happens.

03:11 Jimmy Purdy I'm going to be here on Friday at 4 o'clock when it's raining with a V6 4.2 Ford. Nevertheless, it being owned by a company that I'm not super fond of, but I'm going to fix the vehicle. I don't care who the person is. We're here to fix the vehicle and I put my pride away for you. I was like, you know what?

03:34 Lalo Castro You did.

03:35 Jimmy Purdy Did they give you props for that or you did? And what happens to me? I end up in the back of a cop car. One thing led to another and I'm sitting in the back of a PD car on the side of the 13 Street Bridge. Yay me. Shall I elaborate?

03:56 Jimmy Purdy Is that a cliffhanger there?

03:57 Lalo Castro Does that get people interested in what I'm talking about? Man, better you than me though. So, yeah, I guess so. Anyhow, so we went back at it today. Just happened to look down. Actually, one of my other guys actually caught that. So we had replaced the belt already once before because the edges of the belt was starting to come apart. I was like, and I noticed that it was one groove over. So I was like, that's weird. Okay, we'll replace the belt. Let it be. So that was a few weeks ago. So once again, he happened to be looking down. I was like, hey, the belt's coming off again. So I looked down and sure enough, it was coming off the crank. I was like, wait a minute here. That's not right.

04:50 Jimmy Purdy So we started looking into it and lo and behold, both missing on the crank. So the pulley started starting to walk out. And that's the reason why it quit because it didn't pick up the crank signal. Yeah, that makes sense. I knew it had to be something like that.

05:11 Lalo Castro So actually, for some reason, the bolt broke off. I mean, it broke off. So luckily, that other piece was able to come out easily. So I was like, yeah, it would have been fun when you extract. Yeah. Luckily, we were able to locate a bolt, put it in, tighten it up, start it right up. And I was like, all right, at least it starts.

05:36 Jimmy Purdy Now the main main… Well, the misfire is probably because the crank trigger was off. So it's probably all the same thing. Yeah. So the importance of inspections and making sure that stuff's writing down. I feel like we got to dive into that too for the free diagnostic crowd out there and the free free free. Just tell me what's wrong with it. I'll go fix it myself. I think that encapsulates how looking at every single component of the vehicle is important. Something as small as the belt just being a little tattered. The belt looks like a little worn, but what would that have anything to do with a misfire? You know what I mean? Well, I wouldn't have thought of anything. Right. But if it's written down documented as you're moving through your diagnostic process, you know, hey, you know the belt, hey, it's a crank trigger. Let's look at this a little bit deeper here. Let's see what's going on with this. I mean, hindsight's always easy to look at it like that.

06:28 Lalo Castro Yeah, it is. But I mean, for me, it wasn't a fun day. No, it wasn't. I feel horrible about it. I feel like I just dropped it off on you.

06:38 Jimmy Purdy I feel like when I called you, you hung up and you started laughing. You know, I ain't gonna lie. There's a small part of you that I found just a little bit of joy and thought of me sitting on the side of the road in this particular vehicle.

06:56 Lalo Castro No, no, no, no. You know, I feel I feel horrible. I was like, man, that could have been me. I was like, it could be me. It should have been you. It should have been me.

07:04 Jimmy Purdy Yeah, you're right. But I'm glad it was you, though. So, OK, man, and I'm looking at it. It's got we got a random misfire, right? Plug wire was off. I don't know if we went over that, but for whatever reason, the plug wire on cylinder on the opposite side of the five was had fallen off. So we get that back, plug it in. Oh, it's cool. And I'm like, oh, look, you idiot. You had the plug wire off. So then I drive it over your place and and then you said, well, it was actually it was actually not as bad. I had a minor misfire and maybe could only go drive it. And I just, you know, I figured it was, you know, out of gas or the plug wire is off. That would be that easy. But it wasn't that easy. So I take off, go back and turn off a pickup that misfire you're talking about on the freeway. So I did. I did feel I felt exactly we're talking about, like a little bit of kicking like, oh, that's kind of weird. OK, so let's get back. So we get back to the shop. By the time I get there, the plug wire had fallen off at like we get up to like 46 East. I turn over on a Buena Vista. So about, you know, four or five miles from your place, it starts getting real bad. I'm like, plug wire fell off again. Well, it wasn't for lack of trying, you know. So I get it back. I re crimped the little end of the wire to make sure it's on there solid. Get all my Pico scope hooked up. You know, I'm on the I'm at the PCM and I'm watching the driver output of the coils. You know, I'm on the three because it's got the three outputs for the twin cylinder, like the one three. Right. The whatever. So I'm in I'm in all three outputs of the coil drivers and I'm watching them fire. Then I have one on the injector because I want to watch when the injectors stop firing if it goes into misfire. Anyway, so now I'm going down the road. I get like around the corner from the shop. All of a sudden, full shut down. TAC light comes on, no throttle response. It just dies on me. And I remember you had said that that earlier when you brought it over, you're like, that's weird. I got on the freeway and I go to hit the throttle and there was no response. Yeah. And I'm like, oh, my fucking thing's doing it to me. What the hell? And I looked down and it's like, sure enough, no fuel and no spark. Like nothing. But of course, it's like instantaneously dead. And I'm like, I can just barely coast it over to the side of the 13th Street Bridge. Now, mind you, this is a bridge that goes over a river and it's raining and it's a four lane bridge with no shoulder. So a lot of people are hating, a lot of people are hating you. This is like four 30 on a Friday. Cool. And it's raining. And I'm like, I'm not, oh man. So I'm under the hood. I'm like, check and make sure none of my back pros maybe, you know, mess with anything, make sure everything's tight. And it's got a, you know, it's got that hard crank where it's like, obviously it's off time. Like something, something feels like it's off time. And it's like, well, there's no point in trying to crank it. I ain't getting this thing started. And so the next thing I know, freaking PD pulls up behind me and I'm calling you, Hey, come get me. Mind you. Okay. So y'all probably don't know, but my, my place is like maybe a quarter mile from his, like you go up river road, maybe a hundred yards, take a right. I'll cross this bridge, take a left on Paso street. And he's about 300 yards down on the left. Pretty close. Pretty close. So I'm like on that bridge, like you got to come get this thing. And I'm like, getting ready to get all my gear. Like I'm just like ripping shit out, like rolling it up. Like a time for me to go. I'm like, I'm out. I'm walking. I'm out. And PD pulls up behind me. So I get out and I'm like, okay, and this is the deal. Whatever. It's not my truck. I don't want anything to do with this thing.

10:41 Jimmy Purdy I'm not even supposed to be working on this right now. I have no work order.

10:44 Jimmy Purdy This is the guy, the guy, the guy, the shop that it's supposed to be at, he's coming to get it, so we'll just wait for him. Oh, well, can you just hang out with the truck that gets here? I guess. Sure. So I go back in the truck and I'm like sitting there. I can't sit here all day. This is crazy. I was like, it was probably only like five minutes, but you know, it's felt like an eternity. And I'm just waiting for the owner of this company, this vehicle to come pulling up like, I do not want to talk to this guy like we, we, we've had our, uh, we'll just say as one of the clients in the early years that I had to fire, um, that you were gracious enough to take on for me. So I do appreciate you taking him off my back, but anyway, that's the situation. So I'm just trying to get out of there. You know, I got all my stuff, my laptop, all my scope, my bleeds all rolled up. And I'm like, I'm just going to start. I start walking. I'm like, Hey, look, he'll be here any minute. Like tow it.

11:34 Jimmy Purdy If, uh, if he's not, just do what you gotta do. I gotta go.

11:41 Jimmy Purdy And he's like, well, I'll just give you a ride. I'm like, okay. So I go to jump in the fries. Like, no, no, you gotta get in the back.

11:47 Jimmy Purdy Like, been a long time since I've been in the back. One of these is like jumping. I'm like, man, I don't, I don't remember.

11:53 Lalo Castro I remember being a lot more room back here, man. If it was me, I'll probably be in handcuffs. I'll get right put on the handcuffs first. Like, is it just, just protocol? What's what we do? Wow. Yeah.

12:05 Jimmy Purdy So now I'm sitting in the back of a freaking cop car on a Friday with it raining out. How did this happen to me? How am I in this situation right now? And then Christian, another local guy or tow company comes pulling up behind me and is that your buddy? I'm like, that's not the buddy, but that is a buddy. And so he hops out and he's like, I'll go grab my tow truck right now. We'll tow it. And I'm like, oh, that's awesome. But I can't get out. You got to let me out. I can't, these doors don't open from the inside, but he doesn't hear me because the windows up. So the cop, he's like, Rose is like, it was like, I think it was Armstrong. The cop, Armstrong, he's like, Hey, he's got, you got to let him out. Because he wasn't about to get out of his car. It was freaking raining cats and dogs. And then it was like coming down hard. You got to let him out. That was funny. Wow. Definitely an adventure. And then sure enough, we get it loaded up in towed and I'm, you know, with Christian now we're going down to your place and what do you know? Speak of the devil. Who's got a show up at your place. Oh, I saw my truck on the side of the bridge. I thought I'd stop by and see what's going on. Well, it's getting fixed. That's what's going on. Got to love it. Oh my God. This turned into a circus. It just went so, it just went south so quickly. How does that happen on such a, it wasn't an ice day. Well, it did. It started out blue and started raining at like noon and then it just kind of like got worse from there.

13:27 Lalo Castro It was supposed to be just a simple Friday. I was supposed to go over there and come here. Hey, could you just give me some inside another fresh a pair of eyes and just take a look at this and what you think. And I just turned out to be what it did.

13:43 Jimmy Purdy It's a lot of other people's Fridays too. Sure. There's a lot of people relating to that. Yeah. Got to be right. Yeah. We can't be the only ones doing that. I don't think, I don't think so. Not the only Jim Oaks around here doing that kind of stuff.

13:53 Lalo Castro Could we be that lucky? Who knows? But I'm glad I, but I'm glad. I mean, I think I have, I'm very positive that this is the fix. So I'm just kind of excited and eager to model, just take it for a drive. And if that thing's good to go, then I'm, oh my God, I'll be excited.

14:11 Jimmy Purdy I think you're confusing excitement with anxiety, but it's okay.

14:15 Lalo Castro Well, you're probably right. You're right. I think it's a hard thing for everyone. You know, it just, just anxiety of seeing them drive up the parking line is like checking up on it. I was like, Oh my God, what do I have to say about this right now? I don't know.

14:27 Jimmy Purdy What's Dane Cook say? He says, maybe you just, you just so you confuse excited with anxiety because maybe you're anxious, but really you're just so excited that you're going to win. You're going to win. That's a good point. That's a good point. You just might. Well, I think that that's important to talk about with, um, with the free diagnostic stuff, I mean, so obviously we're really close as far as, you know, genre and like the clientele and the obviously in the same town, but everyone's got a different way of like taking on that free work or that, or giving that free information. You know, you take one in, you do your courtesy check or do you, or do you pay or do you have them pay for your inspection or do you do free assessment and then add like two hours of diagnosis? I mean, there's so many different ways of doing it, but at the end of the day, it's all about the numbers, right? So if the numbers make sense, that makes sense. But for me, we've always done the $150 assessment. If it needs further advanced assessment, we'll just, well, okay. We need another hour at a tiered labor rate, right? If it's electrical or whatever, and we'll just kind of pinpoint it that way. But I've always done that to just try to weed out right away. Like, are you, do you want to spend money? And I think like we talk about the retainer kind of fee, right? And that makes sense. And that's kind of how I started. I never look at it that way, but I just want to like, look, it's 150 bucks for me to take it and look at it. It's not 150 bucks for you to drop it off, but I'm going to spend an hour with it. So you're getting something out of it, but I'm not going to just like run codes, get an idea what's going on. And then you're going to be like, Oh, okay. Well, thanks for that. Like, do I owe you anything? No, don't worry about it. I only had like 10 minutes, like, cause it's hard to justify that. It takes you five, 10 minutes. I mean, even though it's your $10,000 scan tool, you're only looking at it for five or 10 minutes to pull codes and quit, take a quick look under the hood. And so it's hard for you to justify that five or 10 minutes to charge. And you're just like, Oh, well, it's goodwill. I'm doing them a favor. It'll come back right. Like, and I was like, I got away from that so quickly, but I don't

16:28 Lalo Castro know if, no, I gotta say that I, I'm pretty guilty on that. I still do it and I just, I don't know what it is. I just can't seem to get myself out of that rut of doing it. Right.

16:43 Jimmy Purdy I don't, I don't know if it's still, if it's right or wrong though. That's the thing.

16:47 Lalo Castro I mean, for me, it just, I don't know. I just figure, okay. It's like a top customers that when they call me, call me about a check in, I said, you know what, bring it in. I'll scan it. Kind of gave me an idea. Give me prepped of what I'm going to be facing, what I'm going to be dealing with. And I said, the code I'm going to be extracting doesn't tell me the answer. It just tells me, gives me an idea of what I'm going to be looking at. What I'm going to be testing. Right. I was like, so, but I like to get a head start on it. If you're going to bring it in a certain day, I like to get a head start on it. Get myself informed, get myself prepped and all that. And that way, once it's here, I know what to check, what to test. And that just makes the process a lot faster. Yeah. Do your research. Yeah.

17:30 Jimmy Purdy I always look at codes as like a zip code. And then like, then you go, you need to find the street address, you know?

17:35 Lalo Castro Yeah. So that's what I, that's my, that's my process. And, you know, depending on what that code is, that's where, that's where I decide whether, well, it's a pretty straightforward code is pretty simple. I mean, it's, I mean, I'll just.

17:51 Jimmy Purdy Yeah. But how do you like, how do you manage that as like an operating procedure? You're the only one that I can, you can, and that's, I mean, it takes the skill of, of a good technician to say, okay. Um, what's a good, I don't know. What's a good example of that? Like an evap code versus a misfire code to know the difference there and the, and the time it's going to take, you know, but even still an evap code can definitely send you in circles and some guys hate evap because I think they're pretty simple. There's not a lot to the system that you got to do. I've never had one really, I had a couple of kick my ass a little bit, but not as bad as like a PO 300, you know? And, and I mean, and like for transmission codes, those are simple for me. I can take most transmission codes and get a pretty damn good idea. What's going on. It comes in with a, you know, dodge with a PO eight 68 line pressure code and the fluids black. It's like, that's a pretty easy diagnosis. You need a transmission. You know what I mean? So, but that's like, are you, are you expecting your techs that you hired to have that knowledge? And then, so now you're going to work your techs into that operating procedure of like, you know, so it's like, you got to standardize everything and you got to say, Hey, you know what? That is a simple thing for most a level veteran techs to know, but that's not who we're feeding on the majority.

19:12 Lalo Castro Does that make sense? No, that makes sense. And you know what? And for the most part, since I'm the one answering the phone calls most of the time and I get these calls, whenever I tell certain customer, yeah, bring it in. I'll check it out and see what code comes up. Just scan it, whatever. I usually make sure that I do that because I know what I'm going to do versus have having them come in and just have anybody else help them. Yeah. They're going to want to, they're going to want to expect diagnostic time and all that. So I typically try to jump in there.

19:48 Jimmy Purdy What's the thought behind that? Is there, is that fear motivated or what's the motivation behind wanting to take head on and bottleneck kind of yourself like that?

19:57 Lalo Castro You know what? I've been trying to figure it out this whole time. I know I've been, I've been the same thing you've been asking me. I've been asked before and I just, I don't have, there's no rhyme or reason or why I do that.

20:10 Jimmy Purdy I think it's just, well, I don't think, I don't think like you need to look at it necessarily being the wrong thing. If you're making money and everything, everything that drops phone, like, is it the wrong thing? I don't know. But if you don't like that, if you don't like looking back over a year and realizing that you're in that position, then I think it's important to kind of reflect, like, why am I bottlenecking myself? Why am I like, I mean, you can have QC. I'm QC. Like I make sure I look at every vehicle before it leaves, you know, like, and I think you should, I mean, you should, and I think that's, but should I, I don't know. Like, is that, I, you know what I mean? Like just because it's what I do doesn't mean it's like the right thing.

20:47 Lalo Castro No, right. But I, I believe in that because every car that leaves this place pretty much has got your name on it.

20:55 Jimmy Purdy Yeah. But I, I don't want that. Like I want the techs, you know, to know that they're the one, like when I worked for somebody, like when I worked on it, it was my, my hands on it. I never really looked at it as like, I mean, it was the shop's work, but I wasn't like, oh, like the boss looked at it and I'd always get a note and they come in and how'd everything go? Like I worked on it. Why are you asking this guy? And I'll say that too. Like, yeah, I didn't work on it. Like Dennis or Nolan, like they, they were, you want me to grab them. I can grab them. They can talk to you about it. Cause they're the tech that was behind it. And I assigned them accordingly to their skill level, you know, like I take the time and manage and make sure, Hey, these, he's really good at doing this stuff. And I want him to do it. And, um, you know, and then we'd come back. It's like, Hey, Dennis was the lead on this.

21:38 Lalo Castro Just so you know, like, you know, and then you, and you, you know, you mentioned that you're right. Because back, back then when I was wrenching every car that came in here that I worked on, I made sure that when that car leaves, it was top notch. Yeah. Cause I know it's going to have my signature on it. Right. So I didn't really think about it to shop as far as all was the shop shop, workshop car. So, I mean, I'm not, I'm not doing this is Lala's. Yeah, this is me. I worked on it. I want to make sure that if it leaves, it's not coming back because of something stupid or something I forget.

22:17 Jimmy Purdy And I think 99.9% of the techs out there have that same thought process.

22:24 Lalo Castro And I think that's why it's important to like, you would think, I mean, you would hope you would hope so.

22:29 Jimmy Purdy No, I mean, I know there's a lot of, I mean, we're talking about techs. We're not talking about mechanics, right? Like level B and a auto technicians in this industry, which is 20 to 30% of the mechanic field and quotes. So 20% of like the actual people that work on cars are actual auto technicians of those 99.9% of them really care and want their stamp of approval on there. And they don't want any, I mean, I feel like they wouldn't want someone checking their work because they're like, I already checked it. Yeah. You know, someone like check it, like go find nothing. You know, yeah. I mean, but that's the, that's the mentality you want in your shop is if you

23:11 Lalo Castro have a tech there, that's not being cocky. That's just being confident. Yeah. So that's, see that that's what I would want out of my techs is that, but they got to want it for themselves. Yeah, they do. And then that's, that's what I keep on telling these guys is like, you know, what, you got to take pride in what you do. Yeah. You know, don't do it for me. Do it for yourself. Just whatever car you worked on, make sure this thing is leaving and it's, you could, you know, stamp it, sign it, say, you know what, this thing's not. Going to come back, come back for whatever stupid reason. I left something to lose or whatever.

23:48 Jimmy Purdy So, but that's why it's kind of important. Like with, when I talk about like QC and me being like the front of the QC, why, like, should I be doing that? That's what I mean. Like I'm doing it because I mean, it's just good to have a second pair of eyes on it and I don't want to have a stupid call and have to have to like explain myself why this one little bracket was like, or whatever, like, like I just want to take and make sure like, okay, make sure the fluids are topped off, like just the simple stuff. I'm not like going through the whole repair again. I'm just making sure that, you know, there's no grease prints on the visor from their hats or grease prints on the door. Like just simple stuff like that. They're like, cause people see that and then all of a sudden, like the whole world's going to end, you know, one greasy footprint or whatever. So, but it's like, that's what I said. Should I be doing that? It's like the techs, they have so much pride in what they're doing already, or you assume they do that. Is that something you should be doing? It's the same thing with you heading off every car that comes in is like, is you taking that on setting a good example for the techs? It's like, wow, do they, does he not trust me to like be able to take this car from the start to the end? You know what I mean? Like, is that like, is that like bad for the morale, you know, as the same point of me looking at everyone at the tail end of it, or is that like you stepping in and being like, Hey, I'm just doing my part and making sure we're all on the

25:04 Lalo Castro same team. I mean, I never looked at it that way as far as how they would see it. I just, for me, it would be more like keeping the flow moving, like making things just run more smoother. So yeah, if this car can, from your point of view, that's how you see it. That's how you see it. But you don't, you don't, you haven't seen it from there. No, exactly. So for my, for me, it's okay. This car is coming in for check-ins on, let me just get a head start on it, check the code, see what it is, get an idea of what we're dealing with. Okay. If I feel like this needs to move forward as far as a diagnostic, then I said, okay, this car is here for this code. So look into it, diagnose it, and then let me know what's what you need. Right. Versus, I mean, again, I mean, 98% of the time when you get a note to code, it's a note to, so when I get those type of codes, I'm just like, well,

26:02 Jimmy Purdy it's pretty much, it's probably no two cents or just go to probably ordering all four, have them on the shelf ready to go. I don't know. Verify the problem. At least they're there on the show.

26:11 Lalo Castro I mean, I don't, I don't order, I don't pre, I mean, if I know what sensor it is, I, yeah, I mean, a pre-order if I know it's coming tomorrow, but I don't order it, having the shelf and have it ready, you know, replace all four or whatever.

26:22 Jimmy Purdy But I guess, I guess that's the idea behind it is trying to, it's trying to

26:25 Lalo Castro head off, make sure that each job has a little bit of so that way. Pre-emptive. Yeah. So when the job comes in, parts are already there. All right. This, this car is for here is for this. That's for this is for that part. You're here. Just keep it flowing. So that's one of the things for me.

26:42 Jimmy Purdy The biggest thing for me is, I mean, I feel like that's a good system. I just feel like it's a huge bottleneck. Like, I just feel like that's a group, like a really good way to like, get your bearings kind of started, but I feel like that would turn into kind of a bottleneck because you can't, you cannot do that to every car. If you start running like say 10 or 15 cars a day, you know what I mean? Yeah. Like you're starting to push the boundaries as far as what you can do. Cause even if you spend a half of an hour with every one of those cars, that's your whole day. Yeah. And you haven't answered any phones. You haven't done anything.

27:14 Lalo Castro Right. And that's what I mean as like, is like, I know there are certain jobs, you know, I could get some diagnostic time out of it, but in my mind, I just see, you know what, it's not, I really didn't spend much time on it. It's just like, for example, going back to the old two sensor code, just an old two sensor, just put one in. Call it a day. Call it a day. Easy. In and out kind of thing. But I know I'm losing now on the diagnostic time on certain jobs because I know I should, I should, and I'm in, I should, it wasn't really the word.

27:55 Jimmy Purdy And then titled. Um, I mean, you're, you're deserving of the, I mean, you're deserving of the diag time and it's, and it seems easy. And I think that's a big thing for a lot of, a lot of guys that are like super experienced and I run across it a lot. I mean, I help out a lot of the other shops around when they have transmission issues, I'll just give them the information. And so I'm guilty of it. I don't do it to consumers. I, I, and I've found that line pretty quick. Like if I'm gonna help somebody, I'm gonna help other shops with their transmission problems, but I'm not going to help the consumer, not because I'm being like facetious about it or trying to be like it, you know, um, but it's, the money's gotta come from somewhere. And if I'm going to give free time away, I want it to go to somewhere where they're going to continually use it. Even though that sounds counterintuitive because it's like, Oh, that's your competition is like, no, I mean, if I can give them a little information and they can make their shop better, that's going to make my shop better because we all get better. And I want to like the competition thing doesn't really bother me, but it's like the consumer that comes in and I give them this information and this free assessment and this free information. They're going to use it that one time with their one car and they're never going to remember it again. It's like, I'm wasting my time and I'm wasting their time. Just pay me for my time. I'm going to fix it. Right. I'm going to stand behind it. And then you can go on and do whatever you do with your life. You don't need to learn this stuff. You know, and some people act like they're genuinely interested, but they're not, they're just interested in saving money.

29:21 Lalo Castro Right. And I think we had the conversation before, I don't know if it was on air or off air, but you know, I don't like when people come in and I say, Hey, you're competition down the street here, you know, checked it out and this and that. And I was like, I am the competition. I said, everybody here, especially here locally, we're all, we're all colleagues. We try to help each other. So I personally don't see it. I don't know about everybody else, but I don't see it as a competition. There's enough work to go for everybody. Yeah. So I don't need as long as you're doing your job. You're right. So I don't have to worry about always taking my work. He's taking my job now. You know, you, you do your thing. You got your clientele. I got mine. Everybody's got thirst. I mean, yeah, it's trying to go around. So I just, when they come in and saying that I was like, no,

30:10 Jimmy Purdy I feel like if everyone kind of did the exact same thing that might attribute to it a little bit. But just like right now talking about the way you intake a vehicle versus I intake one, not everyone's going to want the way you do it or the way I want to do it, you know? And if it works for you, then that's the way you're going to do it. Like there's no reason to change it if you're making money, but it's just interesting to obviously converse about it and like the different, the different ways of being able to conduct it and how some people might, they see things on the internet or on YouTube or on a podcast and they're like, Oh, I need to, I need to do that in my shop. And it's like, well, you don't need to do you like if what you're doing is working, like why, what's your motivation to change it? And it's like, like I asked you, like, what's your motivation to do it the way you're doing it now? Like, is it cause it, is it cause it's working or just that's what you like to do? Cause maybe that's just what you like to do. You know, you like to be able to like make that guess and be right. I don't know. You know what?

31:05 Lalo Castro And I think, I think, no, I think a lot of it has to do with pretty much how I was, how I, how, how I was trained. Because that's how things were done back then. So I continue to do things the way they were. Yeah. It's kind of, kind of old school. So, you know, just like, for example, I mean, you know, I was kind of trained old school where every car comes in, kind of gets that, um, uh, uh, gas station treatment, walked in, he drives in, you check the air pressure, tire pressure, you check wipers, you check fluids, you do every, you know, check all the fluids, check, you know, just give it a visual inspection. Doesn't matter if it came in for a light bulb or for tune up, you know, you do a visual inspection, check it and you know, you'll end up finding something, but it's just kind of a courtesy check. Yeah. That's the old school mentality, the old school gas station mentality that people would have back then. Yeah. So I kind of was brought up that way, um, at the shop. So I still have a little bit of that, but now I gotta, I know I gotta change as time changes.

32:22 Jimmy Purdy Yeah, I don't know. It's just, it's just trying to, in a sense, capitalize. I mean, obviously you, and it's not even to capitalize necessarily trying to like bump up your, your repair order. Of course that's a nice benefit that comes along with it, but it's like, they said doing a disservice to the consumer. If you can't positively ID everything that's wrong in their vehicle. And the one thing is like, if you don't do it, the next guy is going to do it. And if the next guy don't do it, the next guy's like, there's going to be one of us. And I mean, it's eventually going to come to me and I'm going to do it. Like I'm going to make sure I go over that vehicle and I found every damn thing that's on that, you know, and I enjoy that. I enjoy being able to pick, pick a vehicle apart, take my time with it and really spend the time with each vehicle and each person. I don't want to do like 20, 30 people a day, like doing smogs back when I was at a high school, it was probably my biggest deterrent of getting away from that. Like doing 30 to 40 smogs a day and dealing with that many consumers and not having the time to talk to anybody was like, it's terrible. It's I don't, I just can't do it. No, it is. Same with the oil changes, like the constant and you're like, you're not spending any time with anybody. And it's the same thing I just said with the investment on time. You're trying to train somebody, trying to, you're trying to teach somebody, you know, about a code and then you never see them again. And it's like the same thing. It's like, you can spend like a good hour with a consumer and tell them who you are, what you're doing. You build a relationship and that's like an investment of your time. And it's like, they come back for more. But if you do like a quick oil change and you're trying to build this relationship, they're like, okay, you're the cheapest in town. Thanks. See you. And you never see them again. It's like, that was a waste of my time. It was waste of my life. Like I'm never going to see them again. And I just like my time of investment and getting this client in the door and then talking to them for the 10 minutes was like, that was not even worth it.

34:08 Lalo Castro You know, you know, I think we talked about this last time. I think for me, this whole like social media, the, the reviews and everything to a certain point still get to me. Yeah. Because I think a little bit of that still drives me because, you know, like, for example, I just had a, you know, vehicle was it yesterday where he called me, he's out of town, he's traveling through and he had some kind of transmission issue. It was an Acura RDX. So he was asking me, well, the, the drive light keeps on flashing and it gave me some kind of transmission message on the screen. I said, well, I can't answer whether it's. You want to know if it's safe to drive, make it all the way over here. I can't answer that. I don't know what's wrong. So I can't, I can't give you an answer on that. I mean, so I gave him suggestions of what to do, but so luckily he made it. He made it all the way. I think it was over there by Kettleman city. So he made it all the way to town. About two hours. Yeah. I was surprised. I was like, well, you're here. It seemed like it was quicker than that, but I mean, yeah, it was about an hour and a half away and seemed like half an hour and he was already there. I was like, oh, I'm sorry. I kind of did a quick inspection. Just, okay, let me check the code. Did have some kind of token vertigo. Let me check the fluid and fluid didn't look too bad, but it was mediocre. So I get my recommendation of what needs to be done. But at the end of the, at the end of all that, I mean, I think it was a little bit But at the end of the, at the end of all that, I mean, nothing was done just other than checking in the code and whatnot. So at the end he wanted to know how much it was going to be for checking that out. And I was like, you know what, don't worry about it. Just, you know, if you can just, you know, go online, go on Google, write a review and cool. So for me, I mean-

36:15 Jimmy Purdy So that's how you have a couple hundred reviews. That's how you have 250 some odd products. So you are paying for them. To a certain point I am.

36:24 Lalo Castro So it's so, and that's the, see, that's what I think about it is like, yeah, you know, I kind of got some time out of that. I get some money for the diagnostic, at least the time that I spent on it. But for me, it wasn't that big of a deal. So I was like, you know what, the least you could do is just write me a review. I don't know. You got to- So, I mean, I think a lot of that- For you- I got to get that out of my system.

36:47 Jimmy Purdy Well, I mean, for you, you took the call, you took the work in, you looked at the vehicle and then you executed the delivery. So you were the main, you're the POC on the whole thing. You're right.

37:01 Lalo Castro And I think, you know, and the reason why I do that, I think is because-

37:07 Jimmy Purdy You're emotional. Maybe so. You're sensitive.

37:09 Lalo Castro I'm a little sensitive, a little emotional. And you know that. But I think if it was one of my other guys doing that, it'll be different because I'm paying them for that. For me, it's like, it doesn't matter if I do this or not. I do it for a few nights. And I think that's a big problem.

37:26 Jimmy Purdy I think it was what it is. I mean, that's a huge problem is his owner's not feeling like they're deserving of time, you know? But it's like, for me, if I had a service rider and they got to take that phone call, they got to talk to this guy, talk this guy down, you got to be an emotional counselor, okay? So mark that off as a job. So now you're emotionally counseling them. You know, then they got to come in. So now you get to prep the shop and, you know, and make advance appointment for them to come in. Now they show up. Now you have the service rider take them in. There's another emotional counseling appointment. Yeah. Yeah, you're right. And then you got to have a tech pull it into the shop, do his thing on it, you know, wash his hands, keep it clean. You have the responsibility of something happening to the vehicle while I was in the shop, so you have the insurance to cover it. I mean, it's not just a quick run the codes, check it out and see you. I mean, there's a lot of like nuances behind that. And it's just like, it's just like, it's the exact same thing as a plumber showing up to your house on a service call, 75 bucks, 150 bucks, 250, whatever they charge you for the service call. That just covers their overhead, covers them for their van, their maintenance on their van, their tires, their insurance, all this stuff, like they show up and they put a plunger in your toilet for 30 seconds and there you go, that's it. And people are like, Oh, you're going to charge me for that? No, they're like, here's my, you know, here's my service fee. Oh, thank you so much. $400 to unplug my freaking toilet. Like with a, with an $8 plunger in 10 minutes of time, that's not how they look at it, they just know like, like all of a sudden the plumber is like, they already know it's a service call, like that's what it costs for them to show up. So it's like, just because they're not coming to you, you're coming here to a shop, it's like, there's still gotta be a service call, there's still gotta be a service fee and that's what I've always taken on, like you show up here, you talk to anybody here, not to make it sound like I'm pompous, but it's like, that costs money. Like, you know, like you can walk into a retail shop and go browse around Kmart or Target and you don't have to spend a dime, whatever, like, and that's what they think they can do when they come to a shop. It's like, they got that retail mentality. They can come in, they can browse, they can get prices, they can get information and then they can go on their merry way. It's like, no, that's not, no, I've got a lineup. That's two weeks long of people that are willing to pay me for my time and my guys' experience and expertise. And what makes you think you can come in here and just get it for free? You know, but I'm like you, like I want to help too, but also at the end of the month, when I'm looking at the numbers, it's like, I gotta stop helping.

39:51 Lalo Castro No, you're right. I think I just have a soft heart for, for people. Well, we all do. And that's why we're all struggling.

39:59 Jimmy Purdy Yeah. That's why we're all like a 2% net profit. You know, it's like, it's cause we're all just, you know, cutting, cutting our teeth so close, trying to make sure that we make just enough so we can help the next one out for some reason. It's like, attorneys don't do that. You know, nobody complains about it. Doctors don't do that. They don't go exploratory surgery for free. And okay. So I found this tumor. What do you want to do? I'll go and stitch me back up, doc. I got this other guy around the corner. I'll take it out for half the price. You know what I mean? I got a coupon. I got a coupon. I just needed your, I just needed your experience to tell me exactly where it was so I can go over there and have this discount guy do it for half the price. Like what? Yeah. I mean, I mean, we can translate that. We can definitely make that work. And that's part of the reason why I make sure they pay when they come in like, Hey, you know what? You can do what you want with our DVI and our assessment. Like you paid for it. So yeah, you paid for it. You do whatever you take it, wherever you want and have them do all the stuff that you, that we recommended. I don't care. But if you were to do that and now this guy takes your experience and just go somewhere else and has somebody else do the work, like that's gotta bother you a little bit.

41:11 Lalo Castro No, it does. If you think, if I look at it that way and I think about it, yeah, I mean, it does.

41:15 Jimmy Purdy I mean, I like they look at your glorious, you know, 230, whatever, 305 star reviews and they're like, Oh, I want to use this guy because he's got to know what he's talking about. So they take it to you and then they take your word and they go down to the guy with no stars and that's $80 an hour and they do the work and they get the job off of what you told them to go do. I see. I see the point.

41:39 Lalo Castro I get looking at it that way. It's kind of frustrating, right? This thing is, I mean, you're not going to fix all the guys out there that are like that, but no, and then that's like I said, and that's one of the things I've been trying to work on. Yeah. You know what you do deserve to get paid for your time and I need to change that. Yeah. You know, maybe, yeah, maybe once in a while you went to some pro bono work or something. Yeah. You know, give a free time.

42:08 Jimmy Purdy I think it's like, I think you do it or you don't do it, you know? Oh yeah. You know what I mean? And once you get into that rhythm, it's like, it's just what happens.

42:17 Lalo Castro And, but you know, the way, the way you handle things, the way you, you know, have an assessment fee, I think that sounds like a pretty good, pretty good idea, which I, I, I've been pondering about that and been looking, you know, looking into that and, and, you know, trying to see if I could implement that at the shop, because I think that would, that would function, that would work. And I mean, it sounds, it sounds fair.

42:46 Jimmy Purdy The problem is, is the deliverables that you can give off of the, the, the assessment and one of the big things that we work on every week when we sit down for our meetings is ensuring that the guys, when they do the assessment, they're not, they're not guaranteeing anything. And it's difficult because it is an hour, but there's a lot of the, there's a, a lot of the vehicle that you need to look at. Um, and of course it's here for a problem. Right. Right. Like occasionally we get something comes in, Hey, I just bought this car. Can you, can you inspect it? Like, yeah, that's a, that's a home run. That's nice and easy. There's nothing specific we need to look at. And we just take that as a win. Like, cool. Like, you know, like they're not here for a specific reason. And so it's just going to be a nice and easy assessment. We're going to see what it needs and then write a nice little list up and call it a day. The problem comes when it comes with an engine light with like 15 different codes. Yeah. And that assessment turns into, well, what does it need? Well, we, we verified that we have 14 codes, not 15 codes or 16 codes, not 15 codes, we verified that 10 of them are the engine, five of them are transmission, two of them, the body, whatever. And so that's the hardest part. Cause the texts take it in and they want it. They want to, they want an answer. Like they want in that hour, they feel like they're expected to have a diagnosis. And that's why I hate using the word diagnosis, but they're, they're expected to diagnosis vehicle with this assessment. And that really muddies the water because you get this really nice and easy use car purchase that comes in for a one hour assessment. And it's basically a one hour. Like courtesy check. And, and I've heard people tell me, Hey man, you're ripping people off. Like we do that for free. Like, no, you don't do it for free. You just add it on the backend. You're gambling. Like you're just hoping you do it for free. You tell these people it's free. They automatically trust you because anytime you have anything for free, people automatically just fall in love with you. They're like, sweet free. Like these are good people. I like these people a lot. I'll do what I'll do. Whatever they tell me to do. Now you're buddies or friends.

44:51 Lalo Castro Now I was like anything free is your buddy. Yeah. Yeah. So, yeah, they helped me out. They really helped me out. That was, that was a free gift.

44:59 Jimmy Purdy I was like, I'm gonna give you a free gift. Yeah. They helped me out. They really helped me out. That was, that was a freebie. So I'll do whatever. So you're gambling. You do the, you do the free inspection, 30 point courtesy check, and then you're banking on getting that, that work. Right. And it turns into kind of a pressure sale, you know, and I didn't want that. I don't want the pressure. So I was like, no, you already paid me for my time. This is everything. Well, you want to do it or you don't want to do it. Like, I don't know. Maybe that's wrong. I don't know. I'm not saying the right way I do it is right or wrong. It's just, it's just what works for me. And it jumped up our RO number and I think it conversely went the other way. So instead of having the clients that want the free stuff and then they do what, you know, your recommendations base that you gave them something free, they see it as like, oh, wow. Like there's no pressure. That's kind of cool. Yeah.

45:47 Lalo Castro And I think it's like you're saying, I don't think there's a right or wrong. It's whatever works for you. So if that works for you, cool. If whatever I'm doing works for me, cool. Yeah. But if there's something that we could tweak or change to make it even better, well, we're not, you know, and that's kind of what I like about our conversations is I'm running from you quite a bit. I mean, don't, don't start. No, I don't want to be honest. Yeah. I see what you're doing. I don't like it. Oh, really?

46:16 Jimmy Purdy You're doing that free diagnostic thing that you do.

46:20 Jimmy Purdy Yeah. Bring it in.

46:23 Jimmy Purdy See, but I think, I think we're the line. There is a line, right? And I think the line for me on my side of it is, is guaranteeing a diagnostic in that assessment. So we're very upfront and clear. That's like, okay, we're going to look at it. We're going to verify that we still have codes. We're going to get, we're going to get the zip code of the county, right? We're going to get, and then we need to figure out what address it is after we find out what zip code is. So this is what we're doing. We're verifying our zip code. And then on our advanced assessment, we're going to tell you exactly what address it is, what repair we need to do. Um, so if there's a cool, if the coolant is low, that automatically goes to a coolant pressure check assessment. That's a separate fee. If you want us to invest our time to find the coolant leak, we can do that, but I'm not going to spend the time to tell you or guess, well, it looks like the radiator seems leaking. So you probably need a radiator. Like, no, I'm not going to do that. Like you want, if you want your coolant leak fixed that we found under our full inspection assessment, that's going to be a separate charge. And then we'll, we'll dive into that and we'll tell you exactly where it's leaking. And we'll stand behind it. Same thing with codes. And that's where it's hard to cause some codes, you know, like it's got a PO three, it's got a three Oh one PO three Oh one. And you look down and the freaking wires hanging off the spark plug or melted on the exhaust. Well, that's probably what it is, but is it and how long has it been like that? So do we just jump right to the conclusion? Oh, under the assessment, we saw a burnt wire. He had a PO three Oh one. So we can put a set of wires on it and that'll fix your misfire. Oh, I ain't saying that. Not a chance. That's going to go on the notes. And I tell the guys, I need you to just notate it. We found a wire that was burnt on cylinder one. We need to advance assessment to make, to, to look into the misfire. And for a while there, I was mudding the waters a little bit and be like, Hey, if you guys find something easy like that, let's just throw it on there. We'll help out. We'll just help out the consumer. Right? Like just throw that in there. Like just plug the wire back on. No big deal. No, it is a big deal. Cause now you've touched the vehicle. Don't take spark plugs out. Don't pull wheels off. Like we're not doing any of that stuff. We don't, we don't want to do that. If we got drum brakes, we're going to sell an, an advanced assessment for rear brake inspection. Like you break a lug nut on your, on it's like, it's a hands off, no wrench inspection. It's like, I don't want to start disassembling the vehicle because it just turns into more and maybe I've just been. Unlucky with my, my early years of just everything freaking backfiring on me. So every one of my procedures has like a backup plan for a backup plan. Just, just paranoid. I'm just like, apparently. I'm just like optimistic. It's going to be wrong. So you're so, so you're saying, so you're saying, so you start off with an assessment, which is pretty much an inspection of the, it's pretty much just a courtesy check that we charge for.

49:08 Lalo Castro And then aside of that, if you find something wrong, then you get a advanced assessment for that specific.

49:18 Jimmy Purdy Every single thing, every code. Um, every leak.

49:23 Lalo Castro So if you had, say four different codes, so you would have an advanced assessment for every.

49:33 Jimmy Purdy That's a, that's a good, that's a good question. Cause that's something that we talk about a lot. Um, if you have four evap codes, obviously not. But for the most part, yeah, we're going to go through and prioritize. And that's where it comes to like, I've basically stepped in now because there is no like operating procedure. I can really put in play. I just say, Hey, look, if we got multiple codes, I want you to talk to me. And then we're going to prioritize these codes and we're going to sell an advanced assessment based on the priority codes because some codes will be set because of other ones, right? Right. You know, just depending on what the situation is, you get a mass air flow code and a misfire, like, well, let's not spend a lot of time on the mass air flow code here, let's like figure out the mess fire first, if we got a trans code and a mess fire code, let's make sure our transmission is in good, healthy working operating condition. And then we can look into the mess fire code. You know, like I just kind of work backwards that way because we're a trans shop, so that's what works for us. But it's always about trying to make sure that not, we're not going to like, if we got evap codes and mess fire codes and transmission codes, we're not going to start diagnosing the evap codes. So they're learning, we're learning that process together. And everyone's a little different. And it's all about prior prioritizing. What's important. Same with leaks. You know, if we got cool leaks, oil leaks, like, well, it depends on where the oil leak and how bad the oil leak is. But for the most part, we're going to check the cool leaks first. That's in my opinion, more important than the oil leaks. Well, you know, if we got low coolant, we want to make sure we don't have a blown head gasket. We want to see where the cool leak is, get it addressed and fixed, pre-pressurize it, make sure it's holding. And then we can run the vehicle and verify the oil leak next and kind of take it like that. But each one of those processes is an advanced assessment. We're not going to say, hey, we're going to fix all your leaks. It's going to be, you know, 200, 300 bucks, whatever, whatever the, you know, ends up being. It's like, no, we're going to start with our one hour on our coolant pressure test. We'll run that up to that hour. And that's why I like that retainer, because it's like coolant test pressure test could take way longer than that. But you get the point. We'll spend the one hour assessment fee, which is 185 for that one hour. And then we're going to basically find out where it's leaking at. And we're going to say, hey, this is what we need to fix the coolant leaks. We're going to repressure test, reassess. If there's any other leaks, we'll let you know. Otherwise, we'll move on to the oil leaks. I'm just going to take it one step at a time like that. And I think breaking it up like that helps the techs, too, because I can see your mind spinning already about taking it from a tech point of view and just wanting to fix everything on the vehicle right away, you know, instead of like really taking your time and taking it each step at a time, you know, instead of like running up the stairs is like, no, no, like we're here to fix the vehicle. Right. Okay. But that doesn't mean that we have to fix it every time, you know, like, so fix what we can in the budget that we can fix it with, you know, like we're not required to fix this stuff for free, you know? And I think that's part of the problem is like, it was like, this is expectation as auto technicians that like, we have to fix these cars. Like we built them, like we created them and we, we were like responsible for every little problem they have, like, no, no, no, no, no, not even a little bit. No, it's just like, want to work, you know, we're for like, yeah, like every, every single one of them is a warranty job. Like they came out of our own personal factory and we're like required to like take advantage and like, no, no, no, no. But then there's the other side of it. It's like, everyone's getting taken advantage of. So we want to be the guy that doesn't take advantage of the next consumer. That's not the way it is anymore. I mean, it's flopped the percentage of shops that are taking advantage of people. It's, it used to be huge. And that's the other way. It's a very small percentage. I mean, with the internet and the ads and the, and the Google freaking reviews or whatever you follow, whatever you're into the, all that stuff that you, all that stuff that you like, Yelp is it Yelp? You like Yelp and Google. You like that stuff. Oh, you live for that. Don't you? But anyway, with that, with them here, it's like, you can't get away with that shit anymore. You know, like you cannot run a shop like that for very long and not be

53:42 Lalo Castro put on blast, you know, and, and I think that's the biggest fear for most shops is that you fear that. And that's the thing you don't want. You don't want to be that percent. You don't want to be that. So, so you're going to do whatever you do. Absolutely. Not make that happen. Oh yeah.

53:59 Jimmy Purdy So, and then that goes right into our operating procedures and how we bill and how we operate the whole entire freaking shop. And it's like, that is just so backwards. And then it gets to the point where you do it so much that you now you're, now you're actually becoming them because you're missing stuff and you don't want to, you don't want to do a five or $6,000 maintenance repair estimate. You start putting all this stuff together and you're like, Oh my God, that's like six grand. This is like a 98 Toyota. Like I don't want to tell them they need $6,000 worth of, right. And then, and then you do all this work and then you find something else and you're like, I can't, I can't add another, this sweet little lady. Like I can't add another $200 for these ball joints, but we already have the whole front end apart, right? So you either eat it because you, I don't know, you, you're just trying to do the right thing or you just put the old ones back in because you just can't bring yourself to make that, have that conversation, you know, you figured me out. I think, I mean, that's a majority of people out there. It's, it's definitely, and everyone thinks it's just them. And I think it's not until you realize that everybody has that same thought process, you start realizing like the only way to be different and be better is to not do that because that's what everyone's doing. And that's what gives them a bad name. Cause they go to the next one and then they're upset, you know, and they don't realize at the time, if you would've told them it was another $500 on top of their $5,000 repair bill, they probably would have blew their lid, right? They just go to the next shop two years later and they're like, your ball joints are worn out. How did they do control arms and bushings and shocks and, and struts and rack and pinion, and they didn't replace your ball joints. Like they didn't like, no, that's so weird. Why wouldn't they do that? They ripped you off and that's how the conversation goes. Holy moly. How did that turn like that? You know? Yeah. And so it's just, you gotta have the hard conversation, you know?

55:49 Lalo Castro No, I finally came to the realization that I gave myself a title of being the bearer bad news. Yeah. So, you know, it doesn't have to be like that though, for the most part.

56:00 Jimmy Purdy I mean, it doesn't, but I mean, you say, Hey, Mr. Mrs. Jones, I'm happy to inform you. I found all the issues that could potentially cause you major issues in the future. You're lucky. I found the stuff now. Right?

56:14 Lalo Castro I mean, I don't, I don't, I don't mean the, no, you sound like that. I mean, I want to fix it.

56:19 Jimmy Purdy I mean, I mean, but that's the, that's the point behind it. You know, that's the way you got to turn it. If you, if you think of yourself as the bearer of bad news, that's how you're going to view it and that's how you're going to, they're going to view it because that's how you're presenting it. But Hey, look, this is the stuff I found and you know, be glad I found this now. I mean, that sounds like, like a typical, what's that movie? The mask. Like, yeah, yeah. You're in a shot and you need a new transmission. You're glad if you should be glad we found this stuff now. Like, that's not what I meant to sound like at all, but in the real world, I mean, it really is like, Hey, look, this is the stuff I found and this could be a potential hazard for you, especially when you got wheel bearings or ball joints that are, you know, you lift it up and they're like 30,000ths of slop in there. It's like, that's not good.

57:01 Lalo Castro You know, for the most part, like I said, for the most part, I feel that way. Whereas like, you know, I'm a bearer of bad news, but then I look at it again as you know what, I didn't break it. It's not my fault. I didn't build it. I didn't build it. I didn't buy it. I didn't break it. Exactly. Bitch at me. Yeah, exactly. So I'm just like, no, that's, you know, that's my job to give this kind of news if whether they want to hear it or not. Yeah. So that's what they're paying me for. That's what I got to tell them. Whether, yeah, whether they want to listen to it or not, or they like it or not. It is what it is. So, so what they do with that information afterwards, I don't know.

57:36 Jimmy Purdy Yeah. But now you're just kind of being passive about it.

57:40 Lalo Castro She can win, man.

57:45 Jimmy Purdy Now you've just gone numb to it. And you just like mouth now you're just mouth vomiting what you need to tell them. Look, this is not my problem. Okay. This is your problem. So pay me or get out and like, no, that's not right either. Do I sound like that? You kind of sound like that a little bit. I mean, not like a lot, but like I can, I can see you in like 10 years turning into that, so I'm just trying to, I'm trying to nip it in the bud right now.

58:04 Lalo Castro You know what? Probably right. 10 years from now, I couldn't be that way.

58:08 Jimmy Purdy But that's why you gotta be like, look, look, look at all these things that we found and you don't have to fix them. That's fine. But if you want to, I got some of the best techs around that can do it the right way the first time, you know, like that's the idea behind it. Like you're here to get like good service, right? Like you're here to get this fixed, right? And you don't have to. I mean, sure. It feels like you have to, because if you don't, then you lose your vehicle and then you lose your freedom. But I mean, that's, it's still, what are they, it's not like you're deserving of a vehicle. It's a, it's a right, not a privilege. And I think a lot of people forget that they think it's a privilege to own a vehicle and be able to have the freedom to drive around. It's not, you gotta pay money for it. And I'm here to give my expertise. My honest opinion about it, make sure it stays on the road as long as they can. You know, and we said that last week about like managing the cost between, um, having a vehicle and spending say $20,000, um, or if you're going to lose that up when you first buy it, but if you had a repair bill of say, uh, five or $6,000 and you spread that out over the year and then compare that to a new vehicle purchase and the amount of payments, right? But it's like, you gotta spend that five or 6,000 right up front. It's like, yeah, but you haven't spent anything on this vehicle in the last four years, it's costed you zero. So divide that 5,000, not only to this next year and the year after that, but the last five years that you haven't done anything either, you know, the typical average preventative maintenance is between 600 and 1200 a year. That's not that much.

59:39 Lalo Castro It's a hundred dollars a month. And that's, and that's, oh man, I can't imagine how many times I have this conversation with some customers. That's the first thing they ask me. Is it worth fixing? I said, well, that's the question you need to ask yourself because you know, I mean, up to, you know, the point where they brought to start bringing the car up to me, I mean, I know what they spent on the vehicle, but as a, you know, what you spend on the vehicle, you know what you've done to the vehicle, right? So you have two options. You either let go of this vehicle, go, you buy yourself a new one, which your payments could be nowadays could be anywhere between four to 700 bucks, depending on what you get, I don't know, or fix this vehicle. And if you spread it out, payments are going to be way cheaper and you're going to have a good running vehicle for a while. Yeah. So they started looking at it that way and I was like, Oh, you're right. Never thought about that.

01:00:37 Jimmy Purdy So yeah, the average, the average, the average, uh, on a, on a new vehicle is like between six and $700 a month. Yeah. That's on a used one. It's like three to 400. Right. And on a used one, you're just buying somebody else's stuff. I mean, you don't know exactly what could be someone's problem. It could not, but even with a new one, I got, I got, I mean, you too, 17, 18 is in the shop all the time, so new is just never ever worked, you know, and they got more problems than the old ones anyway. So just because you buy something brand new doesn't mean that you're not going to have a repair bill down the road or maintenance costs. You still have maintenance costs. So you have a $700 new car payment on top plus maintenance costs that you're trying to avoid right now. Yeah.

01:01:17 Lalo Castro And it was meaning, yeah, it was mainly in costs could be anywhere between

01:01:21 Jimmy Purdy a hundred bucks or 200 bucks. Well, it's, it's typically 1200 a year, right? For me, it's costs on a, on a vehicle. Typical. So anywhere from 600 to 1200, somewhere in that neighborhood. So you're trying to avoid this $1,200 maintenance bill because you decided to wait three years to bring it to a shop. And now you have this huge laundry list of end quotes, all these things, these guys are trying to sell me like, no, I'm not trying to sell you anything. I'm trying to say like, like, if you keep waiting, it's going to get worse. Like we're stopping the bleeding right now. We don't want it to get worse. So this gets you back to new running condition. And then you can go another three years because you've probably gone 10 years before, but they're trying to avoid this $1,200 bill by buying a new vehicle. It's like, you still got to maintain that. You're not going to get away from it. It just blows me away. It's like, you're, it's not an investment. You're not buying a house that you're looking to fix up and sell. It's not an investment. A car is not an investment. It's not. I mean, it can be, if you own a 1990 Chevy and you haven't sold it yet, then you've done pretty well, but, or 1990 Toyota pickup. So I guess just wait 40 years and maybe it'll be worth some money. I mean, now with electric vehicles, maybe these, all these new gassers will be worth something in the next 30 years. I don't know. Nobody knows. This is all new stuff. You know, like as we go on and cars become obsolete and sure, it might be investment, but I think everyone looks at it that way. Like, well, I can't put that kind of money in it. It's not worth it. What do you mean? It's not worth it. Like, what does that mean? Like, you know, when they say that, like you give them this 5,000 or six, $7,000 repair bill and they're like, it's not even worth that. It's not even worth half of that. You know, like, you know, what do you mean? It's not worth half of that.

01:03:04 Lalo Castro No, you know how I get them though too. I said, well, if you don't think it's not worth it, so well, let me give you that much money for the car. They're like, well, you're quite the sneaky little snake salesman over here. Hey, it's true. Hey, it's true. Like, you don't, you don't think it's worth it and I'll give you that money for the car and then they start thinking about it. I was like, well, no, I think it'll fix it. And I was like, okay, then it's worth fixing.

01:03:31 Jimmy Purdy So it's like, Hey, you know what? Smooth operator over here. God damn. Hopefully they don't call you on your bluff. Like, actually I don't want that. I don't want that piece of shit.

01:03:43 Lalo Castro It needs so much work.

01:03:44 Jimmy Purdy What are we talking? I don't want that thing.

01:03:45 Lalo Castro Hey, no joke. You know, there's been a few times where I was sweating and I was like, Oh, man,

01:03:50 Jimmy Purdy please don't, don't take me on my offer. You go rolling home.

01:03:56 Jimmy Purdy Your wife's like, what is that at 81 Honda? How dare you?

01:04:05 Jimmy Purdy Why did you buy that? I see the reference.

01:04:09 Lalo Castro You like that. How dare you?

01:04:14 Jimmy Purdy Oh my God. Yeah. Hopefully that doesn't turn south. I know. No, it's quite, quite a sales pitch. I'm just waiting for that.

01:04:21 Lalo Castro I'm just waiting for that day. I was like, all right, I'll take it.

01:04:26 Jimmy Purdy Now what? Now what? I'm always worried about doing that. Cause it's like, then it's like that instant. Did they just make up a bunch of stuff that's wrong in my car just so they could try to buy it from me? That's the other thing too. Yeah. You're right.

01:04:38 Lalo Castro And I said, I thought about that too, but you usually, usually Epic and choose. I mean, it's, if the car is worth it, I usually use that tactic to try to entice them, you know what, just to push them a little bit as a, you know what? It is worth it. Yeah. It's worth fixing. I mean, it's no doubt, but not usually, I'm pretty honest with that. But not, I'm pretty honest with them too. I, if a car is not worth it at all period, I was like, you know what? Honestly, use that money as a down payment for something else.

01:05:09 Jimmy Purdy It's pretty rare though. That's where I mean, it's like, you know, this is like a Chevy Equinox or a Chevy Traverse or something like that. Now that's something I don't personally like. I thought it's caravan or something. I'll say, yeah, you know what? But, but even still, who are we to even make that call? You know, like for the most part, it's like, if it meets your needs, that's the bottom line, you know, if it meets your needs and it's got good tires on it and most of the maintenance stuff's up to, like, that's a tough call. I mean, I don't like to be the one. It's like picking the paint color of someone's bedroom. It's like, I don't know. I was like, if you like the car, if you like it, then pay, keep it on the road. If you don't like the car and you want something and you just want something new, you're never going to be happy. And if I'd convince you to do this right now and pay my guys to work on this vehicle and you don't like the car, you're never going to be happy. You're not going to be happy with me. I'm going to be the one that decides I don't like to be put in that position. All right.

01:06:05 Lalo Castro You know, I don't, I don't like being in that position either. It's just, you know, I trying to reason with them, make and think as far as kind of push them to make their own decision. But, but, you know, if the car is really not worth it, I'm going to, I'm going to tell them, you know what, honestly, my, yeah, but what makes it not worth it though?

01:06:25 Jimmy Purdy I mean, if it's, I mean, we're on the West coast. We don't have a lot of rest. Well, no, but I mean, everything just, I can see like if the frame was rested or the control arms were totally rotted out or something like that. I was like, and it's like salvaged, but for the most part, it's like, what makes it not worth it?

01:06:38 Lalo Castro For me, if the car is worth 2,500 bucks and it's got five, $6,000 worth of work

01:06:43 Jimmy Purdy to be done to it, that's the exact problem that I'm talking about. I was like 20. So like who says it's worth $2,500. And we're talking about a repair bill, not buying, we're not buying the vehicle. We're just maintaining and repairing the vehicle back to where it needs to be. And like you said, it's not an investment, so we're not putting money into an investment, we're putting money into a, a vehicle, literally a vehicle that's going to put you through what you need to do for the next two, three, four or five years, right? So it's like, it's, it's a vehicle, but I'm saying vehicle in the sense of like something that's going to transport you as a vehicle. I mean, you see what I'm saying? Like it's a vessel, like it's a vessel that you're going to use. You get my point?

01:07:23 Lalo Castro Like, no, I totally get your point. And then, you know, it's just like when people call me for like engine repair, engine replacement on a, on a vehicle that again, I go back to, you know, how wonderful these Dodge caravans were in the days, you know, so I tell them, you know what you can invest, you're going to invest $7,000 on an engine right now.

01:07:49 Jimmy Purdy Yeah. I split that there.

01:07:51 Jimmy Purdy Sorry to interrupt. And down to the name. Just, just polish it off. I think we're done. Okay. We're done.

01:07:57 Lalo Castro Finish this off. Yeah. Go get some more. Next session. But you're going to spend, you know, if you're going to spend five, you know, six, seven thousand dollars in an engine, they're telling them, well, if you, if you do, if you do invest in this and put this engine in there, you've got to keep in mind that the next thing that's going to go is possibly to the mission. Yeah. So that's another four grand on top of that. Who knows when that's going to go. That could go six months from now, a year, two years, who knows? So at the end of the day, you're going to have close to 10, $11,000 in this vehicle. Yeah. I mean, but at that point you're going to have almost a brand new vehicle. Yeah, that's true. I mean, the heart and soul of the car has already been replaced. So now all you have to worry about just the modules. Yeah. You have a miscellaneous, the modules, miscellaneous stuff. The PCM is failing. Yeah. So, you know, that's.

01:08:50 Jimmy Purdy But does that make you kind of pessimistic if you're just sitting there like, well, if we put an engine, the trans is going to fail and then the PCM is going to fail. It's like, yeah, everything's going to break. Every gun, everything on every vehicle is going to break. So it's like, I don't know. It just makes it tough to like, and like you said, now you spent $10,000, but it's a new vehicle and most likely it's going to be warrantied for the next three years. I pretty much everything's going to be warrantied for the next three years. Right? You can't get that from a used car. No, you can't go spend $10,000 on a grand caravan and get the mechanicals warrantied parts and labor for three years. No. You see what I mean?

01:09:21 Lalo Castro Yeah. And usually when the other thing, the other way I kind of get them thinking is, you know, after everything's said and done as a, are you going to be happy? Yeah. That's, that's the most important part. I mean, as long as you're happy, then okay. That's that's. Right. That's all, that's all I need to know. Right. We know what direction to go, but if you don't really have that attachment to the vehicle, I mean, that's what I tell them. You got to think about it. I mean, most people have some kind of sentimental value in the vehicle. So they're going to do whatever they're going to do, whatever they need to do to make that keep you keep on running. Like I said, like, like, like in my car, like my personal car.

01:10:01 Jimmy Purdy Yeah. With the gold, the gold rims. Well, they call them a Dayton's or they call them that's what they are. No, no, no, they're not. With the little spokes, right?

01:10:10 Lalo Castro You with the tiny little spokes. No, no, no. With the white wall tires. You got to be, you got to be an artist. No, no, no, no, no, no. You got to be an artist to the Honda Accord on Dayton's. So everyone knows they're not dating. They're not dating. No, but you got to be an artist to understand, appreciate that, but they're not Danes 14s, right? No, no, no. They should be the old me. Not anymore. I'm past that already. Can't believe you doing this, man. Really? No, they're not Danes. I just painted the picture in my own mind.

01:10:45 Jimmy Purdy It's like fucking fantastic. No, no, it's not even close to that.

01:10:51 Lalo Castro So anyways, like that's a perfect example for me. I was like, you know what? I'm going to do anything I need to do to keep this vehicle running, whether I got to put a transmission, tranny. This, this car is a lifer for me. I love this car. It's been nothing but good to me. I'm keeping it. Fulfills your needs. Exactly. Yeah. So that's the example that I give them. I was like, this is how you need to feel about your vehicle. If you want to move forward. Yeah. I mean, if you feel the same way, then you know what? Yeah, it's worth it. You're going to be happy with every, every repairs need to be done or else, you know, you're going to move forward with this. And then at the end, you're going to regret it. And it's like, crap, I shouldn't have done it. Yeah. And you're, you're the one that talked to me. Yeah. And then now I'm out and I'm like, I'm going to be like, I'm going to be Yeah. And you're, you're the one that talked to me. Yeah. And then I'm out and then I'm the bad guy.

01:11:40 Jimmy Purdy So I was like, this guy talked me in and I never liked this car to begin with. Exactly.

01:11:43 Lalo Castro So I was like, you need to decide that what you want to do. So at that point they start thinking and they make this, you know, at that point, well, yeah, let's just do it. I love this car. You know, I've had it since whenever my, or my parents owned it or whatever sentiment of value they have with it. That's, that's her motive. That's, that's her answer. Right. So it all depends. I try not to talk or try to persuade them in any direction. I just kind of trying to make them think as far as.

01:12:13 Jimmy Purdy Yeah. And I think that's the big difference between independent shops and dealerships. Yeah, definitely. I agree with you on that. And then, and then having you as the front runner, you can kind of control that situation. I mean, it makes sense if you're, if you're the, and it, for lack of a better term, bottleneck of the shop and you can sit there and you can have that conversation with each one. I don't, Leanne runs the shop for the most part, and we're going to hire a service rider soon and they'll be running the front and we're just putting systems in place to make sure stuff like that doesn't happen, make sure that they're not motivated by selling a job to put us in a bad situation like that. Like, look, you're going to be, you're going to get commission on every service call on every, I'm sorry, on every, um, inspection that comes in, right? Cause we're charging for each one that comes in. So they're going to get their commission on just the phone call. As long as they get them in the door, that's it. There is no more like, yeah, there'll be a commission on the cell. And of course, like you have to like for a service rider, right? Like, but for the most part, like if I just want them in their mind to think like, okay, if they said no, two times on the phone to the, to that additional work, I want them to just cut the tie. Like, okay, I've already made my, I've already made my bogey. I'm not going to spend any more time trying to sell this because I've already made my commission and I'm going to move on to the next one that's just like, of course, I don't know if it's going to work that way or not, but that's just my thought, you know, like, but if they come in for an oil change and a free, and a free courtesy check or free in quotes, uh, diagnosis, they're going to be humping to try to sell whatever additional work the techs are recommending. Right? Cause they're only getting an oil change, uh, ticket on that, you know? And so they're going to be trying to sell that to Mrs. Jones with the Dodge Caravan that needs an engine. And that, I think that, that one job going south screws up the whole month. You know what I mean? Like no matter how big or small you are, I feel like a job like that where you put an engine in and then the transmission's bad and then it needs breaks and then, and then, and then like that ruins the entire shop, the morale of the shop, the profit margin of the shop, everything. Like it don't matter if you're, you know, uh, five, $600,000 a year or five million, uh, maybe for five mil or above it probably doesn't just like a blip on the radar, but it can be, it's still, it's still a problem because it still works its way up the chains and it still eats into that month of like, what's going on? Like, why did we have a dip this month? You can't not ignore that. Like you're going to see that on the radar, you know, and like, I think that having that hard sale and just like you said, like it's going to, it's probably going to need a transmission, right? There's the service rider, rider going to have enough technical experience to be like, this is a 98 Dodge caravan with a 41 TE or 604 transmission with 250,000 miles on it. It probably is bad. It probably is either ready to fail or is failing, but if it comes in with an engine knock and you can't drive it, like, how do you, how do you know? How do you know? And are the techs going to drop the pan? No, they're going to verify that the engine's got a knock and he's an engine, but who is the catchall in that process to be like, hold on a second here. Let's put up the red flag real quick. We're not selling these people in engine, just like a head job, 250,000 miles. It needs a head gasket. So you're going to sell these people a head gasket on a freaking, well, if it's a 3.8 V6, you'll be fine. But, but if it's a 2.7, four cylinder Toyota, like you go with 280,000 miles on it, you're going to sell them a head gasket. Really? No, we're putting an engine in this thing or we're not touching it.

01:15:58 Lalo Castro It's funny you bring that up because that's man. I've been seeing that quite a bit, a lot vehicles coming in with 200 or something thousand miles and take, and he's a head gasket. They know it doesn't need a cat. He needs an engine. Yeah. I said, I'm not going to, I'm not going to put a head gasket in or do a head gasket on that car because at the end, the bottom end is going to go and then I'm going to be the bad guy because I invested all this money in the top end. Now you at the bottom end went out. Who's the bad guy? Me. You touch it last. Yeah.

01:16:28 Jimmy Purdy We're not going to, we're not going to go there. It's not even worth the conversation. No. And we're in a whole new age right now with these vehicles. Now we're getting into a mileage realm that they've never been in before. We haven't had vehicles with 300,000, 400,000 miles on it before. You know, like we're, we're here now, you know, like this is now because 2001, 2002, 2003 vehicles were built with a vengeance. They're freaking LS motors, man. Like they just don't freaking die. They're awesome. They're awesome. They don't freaking die, man. And so is these, I mean, yeah, yeah. It's such a bad rap in the eighties, you know, and through the nineties into the end of the odds, they started really putting their shit together. Now we're getting to freaking 2023. We've got 20 years on these cars and yeah, we're getting 250, 200, 300,000 miles on them. We're getting an untried territory when it comes to repairs. We're getting mileage on parts that the manufacturer never thought they were going to get to, so that when it gets a head gasket, like, no, we're not. No, like, what are you talking about? We can't freaking, I mean, if it's an LS, you could probably slap a head gasket on and call it a day, but anything else is like, and if you want to stand behind it and not have to deal with that conversation in two years, when the bottom end starts knocking, it's like, you just put an engine in it. You're not, you're not going to do that. But the point I was making was like, when Ms. Jones comes in there and she's got whatever, just for the example of using the caravan and she needs a head gasket, 250,000 miles on it, who is that front runner that sits between the tech and the service rider making the call to the client that says, Hey, so good news. We found your head, your head gaskets are failing and it's only going to be $1,800 to repair and you'll be right as rain.

01:18:05 Lalo Castro That's it. 1800 bucks. Is that what you do for? I don't know. I'll start saying them over here. Then that's the case.

01:18:11 Jimmy Purdy I'm just, I'm just, I'm just, can you not focus on the wrong part of the conversation here? Do you understand what I'm saying? Okay. Mrs. Jones is going to be $2,500. Whatever. Whatever it's going to be to do the damn head gasket job on the, on the vehicle. Okay. That's what I'm getting at the point. I'm getting that one head gasket, only one side. I guess I get, okay. I didn't say that in my mind. I'm thinking, yeah, yeah. One side, one side. That's right. That's right. I didn't. So I'm really like, I'm, I'm, I'm really like making this situation a lot worse than it needs to be. So the tech's like, okay, bank one. Okay. It's got a blown head gasket. I should have started with it. Bank one's got a blown head gasket. Okay. So they tell the service, whatever service advisor. Okay. We found a blown head gasket on bank one. So, okay. Client customer, Mr. Mr. Jones, we found your issue. Bank one head gasket is blown. It's only going to be a $10,500 to do your one head gasket. Does that make you feel better now? Is that too much?

01:19:11 Lalo Castro No, it's too much, but okay. I can roll with that.

01:19:14 Jimmy Purdy My point is, is in that process, there's like red flag city, right? The price of course, you have, you already stated was you didn't even let me get to it, but the price for one is already thrown a red flag. And then we got red flags all over the place. This car has got 250,000 miles on it. We're only doing one head gasket. We're doing head gasket in general on this freaking engine with like a quarter million miles on it, like who stops that, you know, and it's going to nothing but cause the shop or the facility problems. Problems. Yep. Guaranteed, but they see that $10,500 job and they're like, sweet. They're going to go for it and we're going to, we're going to do it. And everybody gets their cut. But at the end of the day, the car comes back in two years under that three year warranty with a rod knock.

01:20:01 Lalo Castro See, it's funny you bring up that point because I've been through that. Everybody I had, I had, you know, I had a guy that did that. You know, I had a guy that, you know, service rider. That's all they looked at was the numbers. Nevermind everything else. Right. Nevermind kind of thinking beyond that where, yeah, this car's got 250,000 miles. It's not worth putting in a, doing head gasket on this to an engine, but for him, it was just the numbers. Right.

01:20:35 Jimmy Purdy So it was like, yeah, let's do this. They'll definitely, they'll definitely go for that. That's why I use 15. So I was using $1,500 as an example, because most people are going to go for the $1,500 job, they're not going to go for the $6,000, $7,000, $8,000 engine replacement, you know? And so that's the thing. Like that's the sell. That's the easy sell. I can sell that. I can't sell a $10,000 engine replacement.

01:20:59 Lalo Castro Right. So even, even that, even, even, even the fact that, you know, knowing the fact that it's got high mileage, they still attempt to sell the job. Right. When it shouldn't go that route, it should go the other way. Where it's like, you know what? No, this is something you need to recommend an engine. Right. So you're right. I mean, whatever's easier for them to do, that's what they're going to go for. Right. And that's one of the toughest things to teach to a surrogate rider. Right. Is you got to, you got to use common sense logic when it comes down to stuff like this. I mean, it's not about the, just about the numbers. It's about making sure the job is done correctly and it's not going to come back for any, for the same issue or, or we did the head gasket and now the engine let go.

01:21:53 Jimmy Purdy Now what are you going to do? Right. Now whose fault is that? Yeah. George is the owner. Wow. Exactly. Yeah. So now I think. I think, I think that rolls right back into like the free dyke stuff. When you recommend something for free and then it doesn't fix the problem. Yeah. That's the biggest problem with not charging. Cause now you're married to the vehicle. You haven't made any money for free and your responsibility is to fix it. Because you said, and they went and replaced this part and it didn't fix it, but you said it would have.

01:22:29 Lalo Castro So now you're like obligated. It's a lose, lose situation here.

01:22:39 Jimmy Purdy Oh, well that's been fun. It was. Yeah. Another good one. I think we went a little over this time. Did we? Yeah.

01:22:47 Lalo Castro Well, it just gets easier and easier. It just time flies when I'm just, when you're having fun, I'm fun and just hanging out with this. Is this fun for you? I'm, I'm having a blast. Yeah. The bottle's gone. But that's crazy. Maybe that's what it is. But it's always a pleasure being here. I mean, it seems like it's more like a, it's trying to be more regular than anything else.

01:23:10 Jimmy Purdy Yeah. You turn it into regular.

01:23:11 Lalo Castro So that was, is that stopping by the gear box to tell me that I'm going to be

01:23:14 Jimmy Purdy getting paid now for no, there's no, there's no financial compensation for this. Figure I tried. I'd say I was sorry, but I'm not, you get for free. Dyack. So I figured you do this for free.

01:23:25 Jimmy Purdy Oh, okay. Just use a little bit of your heart. All right. You got a little bit of your heart. You were talking about this. It's just a little bit of that.

01:23:32 Jimmy Purdy All right. All right. I could do that. I may have to be charging you for the booth time though, to be honest. So there'll be a bill in the mail.

01:23:39 Jimmy Purdy All right. I'll put it on your tab.

01:23:42 Lalo Castro Don't worry about it. You know what? The bottle was good enough, man. Appreciate that. I'll just make sure I keep the bar stock for you.