The Gearbox Podcast

Jimmy sits down with Tyler Henry, a service advisor with BMW and the co-founder of the National Motor Fest, an event that features all kinds of vehicles, from classic to military specialty vehicles.

Topics discussed:

Finding a Dana 44 in Johnson Valley. (3:50)

I don't care if it's your mother, your brother, your uncle, your neighbor, somebody should be at the location. (6:48)

It’s always your own stuff. (12:09)

What’s the difference between an independent shop and a dealership? (17:07)

How do you use codes to make recommendations? (20:43)

The limits of an independent shop and the owner experience. (24:08)

Part changers don’t be a part changer -. (31:50)

The mindset of wanting to be in the industry, wanting nothing to do with it, and just thinking that we're just a bunch of grease monkeys. (38:35)

Do you recommend doing the oil change off-front or on-premise? (42:29)

Warranty only pays you to do the little things. (49:06)

Why you need to get paid for your experience, not your time. (51:09)

It’s not plug and play anymore. (56:34)

What’s the difference between an independent shop and a dealership? (1:01:33)

Are they an hourly guy or are they flat rate? (1:06:31)

The importance of having a technician in your shop. (1:11:10)

How do you know if you’re getting the right car? (1:16:09)

How do you manage the tech side of the business without the tech being proactive? (1:18:09)

Can you just about do any job without going to school? (1:23:19)

Why you shouldn’t test everything that’s working. (1:27:58)

How much do you want to do this? (1:32:47)

What’s your first day of service advisor line-item? (1:38:12)

What you should and shouldn’t buy from a dealership. (1:42:09)

How do you deal with people who don’t want to make a promise? (1:45:31)

How do you know when a part is going to arrive? (1:49:19)

The supply chain is not even near as fixed as it could be right now. (1:52:43)

Thanks to our sponsor, Shop Boss! See how they can simplify your auto shop HERE