How Customer Feedback and Coaching Shape Automotive Business Success with Larry Anderson
Today, Jimmy chats with Larry Anderson. Larry shares his journey from hands-on technician to business manager, hammering the importance of surrounding yourself with the right team. Jimmy reflects on the emotional roller coaster of managing customer feedback and the challenges of transitioning to a more managerial role. Larry offers practical advice on making business processes more efficient and selecting the right customers to ensure long-term success.
00:00 Adaptation eases setbacks and unexpected events.
00:00 Adaptation eases setbacks and unexpected events.
06:36 Quickly remove unsuitable prospects from your business.
10:10 Coaching effectiveness depends on participant readiness.
12:51 Encouraged to hire the best tech talent.
15:42 No obstacles due to quick, structured discussions.
19:12 Motivation surpasses monetary incentives, right people matter.
21:49 Fascination with tech drives continuous learning guidance.
24:16 Rewritten processes are often ignored, causing frustration.
29:59 Group helps maintain focus, but can't cut it.
33:14 Multiple factors contribute to personal growth.
33:56 Coaching questions ROI, personal growth emphasized.
39:24 Realizing past mistakes fosters personal growth.
40:11 Reflecting on future growth and uncertain path.
43:18 Larry's your man for those vehicles.
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