The Gearbox Podcast

The craziness of the holiday season is here... But running your shop doesn't have to be crazy. Not with Shop Boss, anyway. Learn more about how they can help your ARO increase by 20%! 

Phil Leone, a seasoned automotive business coach, joins Jimmy Purdy. Phil emphasizes the necessity of thorough car inspections to ensure efficiency and job satisfaction among technicians. He shares the importance of quick quoting for waiting customers to enhance customer experience and minimize delays. Additionally, Phil discusses the value of ongoing coaching and how shop visits help identify real operational issues, ensuring genuine progress and accountability

00:00 Automotive business veteran enjoys training and improving.

09:30 Passionate about training focused on helping others.

10:26 Consistency leads to eventual success and personal improvement.

20:07 Negative reviews offer opportunities to build loyalty.

22:32 Inexpensive oil change builds long-term customer trust.

27:43 Oil changes unprofitable individually, profitable monthly overall.

33:09 Focus on dollar amounts, not percentages.

41:54 Evaluating and planning for shop owner's success.

44:36 Motivation and accountability lead to progress.

48:06 Finish tasks to progress, and collaborate on solutions.

53:40 Coaching provides guidance and reduces dependency over time.

01:02:33 Achieving high sales became increasingly effortless.

01:05:47 Chill, focus on growth, and maintain personalized coaching.

01:12:27 Woman spent $9,000 on undervalued car repairs.

01:14:32 Cars depreciate; purchased for transportation needs.

01:19:51 Thanks, have a great night and talk soon.