Building Trust and Strategy in Auto Repairs and Substance Abuse for Technicians with Matt Fanslow
In this episode, Jimmy Purdy and Matt Fanslow discuss the intersections of psychology, business strategies, and the nuances of the automotive industry. Matt draws parallels between the strategies used in Brazilian jiu-jitsu and those needed for business success, emphasizing the critical nature of long-term thinking and adaptability. Jimmy explores the concept of networking beyond the industry, recounting how his participation in a local jiu-jitsu dojo has led to unexpected business opportunities. Moreover, they candidly discuss the impact of substance abuse on technicians, with Matt sharing personal reflections on the importance of addressing underlying mental health concerns.
00:00 Uncovering untold stories and shared human experiences.
09:32 Transition from want to need, alcohol reliance.
12:50 Personal growth and self-reflection lead to fulfillment.
21:08 Struggle to resist dropping prices for clients.
22:17 Summarizing the text in 7 words: Quantifying client's situation and vehicle diagnostics.
27:56 Offering remanufactured engine with nationwide warranty and care.
32:23 Customers were misinformed about the car repair process.
42:31 Car fixed by thorough diagnostic or trial-and-error.
44:16 Optimize work, prioritize profit, and avoid burnout.
50:06 Sudden loss of the entire team creates frustration.
57:15 Jiu-jitsu is intense and requires focus.
01:02:26 Alphazero chess engine becomes the world's strongest quickly.
01:06:50 Challenging to gain new perspectives in business.
01:11:01 Building community, avoiding bias, and seeking diversity.
00:00 Uncovering untold stories and shared human experiences.
09:32 Transition from want to need, alcohol reliance.
12:50 Personal growth and self-reflection lead to fulfillment.
21:08 Struggle to resist dropping prices for clients.
22:17 Summarizing the text in 7 words: Quantifying client's situation and vehicle diagnostics.
27:56 Offering remanufactured engine with nationwide warranty and care.
32:23 Customers were misinformed about the car repair process.
42:31 Car fixed by thorough diagnostic or trial-and-error.
44:16 Optimize work, prioritize profit, and avoid burnout.
50:06 Sudden loss of the entire team creates frustration.
57:15 Jiu-jitsu is intense and requires focus.
01:02:26 Alphazero chess engine becomes the world's strongest quickly.
01:06:50 Challenging to gain new perspectives in business.
01:11:01 Building community, avoiding bias, and seeking diversity.
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